What is NIKECOUNTRY Return Policy?


If you are not happy with your purchase, you may return your purchase within 30 days of shipment for a full refund with the following considerations:

Please enclose your original packing slip with your return package.
Product was not marked as Final Sale.
Products must be in the original, unworn condition with tags attached to be accepted for returns/exchanges (unless it is a manufacturer defect).
In this case please contact Customer Service .
Do not use the original shoe box as the package for shipping.
Any returns without the original shoe box or with a damaged shoe box will not be accepted.
A separate box should be used to ship shoes/sneakers back with the original shoe box inside.
Please enclose your original packing slip with your return package.
You are responsible for the shipping fees incurred for the return.

Final Sale

Products marked FINAL SALE are ineligible for cancellations or returns.

Can I get a return label?

We do not offer prepaid return labels for our returns at this time. However, we do issue prepaid return labels for wrong items received, a damaged product, or a manufacturers defect if product is unworn.

Damaged packaging is excluded from receiving a return label. Final Sale items are final and cannot be returned.

You can request for a prepaid return label by contacting our Customer Service Team.

When will I get my refund for my return?

We will issue a refund for your original form of payment once we have received the merchandise.

Once we have received your package, please allow 5-8 business days for refunds to be processed back into your account by your financial institution.

How do I send my return for my Nikecountry online order?

When returning your Nikecountry online order, please use a separate box to ship shoes / sneakers back with the original shoe box inside. Please do not use the original shoe box as the package for shipping. Any returns without the original shoe box or with a damaged shoe box will not be accepted.

Please include the packing slip that has your order number on it so our returns department can process your return faster.